No - we want to reward you, NOT pressure you! The points you have earned are for you to use at your leisure.

Please contact us (via the website chat or by email at charismatic.fenix@gmail.com) and we will add your 100 birthday points manually.

Nope! It is only meant to track the points that you earned from your first in person purchase. Once you have created your account and sent us a photo of that card, we will add your points manually and you no longer need to keep the card. When you shop with us again in-person, just let us know that you're a rewards member - we will be able to find your account by email.

Yes! When you place a custom order, you will be provided with a custom listing, which you can add to your cart and then checkout normally. During checkout, you can choose to redeem your rewards.

Yes! During checkout, let us know that you're a rewards member - we will look up your account by phone number and adjust your point balance accordingly.

To redeem your rewards points on your online order, make sure you are logged in to your account, then proceed to the white checkout page. Once you are there, you will find the rewards section...on desktop - on the right hand side of the page.on mobile - near the bottom of the page, right above the subtotal/total section.Enter the desired point balance that you would like to redeem on your order. Starting at 10 points (which equals a $1 discount), you can enter any whole number that is within your available point balance. Click 'Apply Reward', wait for the green confirmation box to appear, then you may proceed to place your order.

If viewing the website on mobile...Open the menu on the upper righthand corner, then click 'Log In' at the top left. Once you have logged in, select your desired page from the dropdown menu.If viewing the website on desktop...Click the icon on the top left of the page, then select your desired page from the dropdown menu.