Question 1

Do my reward points expire?

Accepted Answer

No - we want to reward you, NOT pressure you! The points you have earned are for you to use at your leisure.

Question 2

What if I didn't enter my birth date in time to receive my birthday points?

Accepted Answer

Please contact us (via the website chat or by email at charismatic.fenix@gmail.com) and we will add your 100 birthday points manually.

Question 3

Do I need to keep the rewards card that I was given at checkout (in-person)?

Accepted Answer

Nope! It is only meant to track the points that you earned from your first in person purchase. Once you have created your account and sent us a photo of that card, we will add your points manually and you no longer need to keep the card.

When you shop with us again in-person, just let us know that you're a rewards member - we will be able to find your account by email.

Question 4

Can I use my reward points on custom orders?

Accepted Answer

Yes! When you place a custom order, you will be provided with a custom listing, which you can add to your cart and then checkout normally. During checkout, you can choose to redeem your rewards.

Question 5

Can I earn and redeem my reward points in person?

Accepted Answer

Yes! During checkout, let us know that you're a rewards member - we will find your account and adjust your point balance accordingly.

Question 6

How do I find my personal rewards page?

Accepted Answer

If viewing the website on mobile...
Open the menu on the upper righthand corner, then select the 'My Rewards' page at the top of the menu.

If viewing the website on desktop...
Click the icon on the top left of the page, then select your desired page from the dropdown menu.